Job Context
Need to attend 2 months on job training. After 2 months on job training you will qualified for full-time work. Business Automation is offering the position to those who are keen to start their career with on-the-job training and real-life work experience.
Key Responsibilities
Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client's problem.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Employment Status
Contractual
Job Requirements
Freshers are also encouraged to apply.
Age 21 to 28 years
Both male & females are allowed to apply.
Basic computer knowledge.
Good oral communication skills.
Good listening skills and analytical skills.
Willingness to work in any shift.
Similar experience in BPO industry will get preference.
2month training period (during training period will provide monthly allowance only).
Educational Requirements
Diploma in CSE/ Bachelor Degree/Diploma.
Educational qualifications may be relaxed in the case of experienced candidates.
Experience
Fresher’s are also encouraged to apply.
Benefits
Competitive Salary
Yearly Salary Review (for permanent employees)
Performance Bonus (for permanent employees)
Festival Bonuses (for permanent employees)
জব ও আবেদনের নিয়ম বিস্তারিত জানতে Login
